Privacy Policy

Paya Ventures ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information in accordance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained from individuals in Kenya ("you" or "your") in connection with our financial products and services.

Collection of Personal Information

We may collect personal information directly from you or through third parties, such as banks and financial institutions, as required to provide our products and services. The types of personal information we may collect include, but are not limited to:

• Name, contact details, and identification information (e.g., ID number, passport number)
• Credit Score
• Financial information (e.g., bank account details, income)
• Employment information
• Photo ID
• Income
• Transaction history and records

Use of Personal Information

We use personal information for the following purposes:

• Providing and managing our financial products and services
• Verifying your identity and assessing your eligibility for our products
• Processing transactions and payments
• Communicating with you regarding our products and services
• Complying with legal and regulatory requirements

Disclosure of Personal Information

We may disclose personal information to the following entities, solely for the purposes stated in this Privacy Policy:

• Banks and financial institutions involved in the provision of our products
• Regulatory authorities, including the Central Bank of Kenya, as required by law
• Third-party service providers assisting us in delivering our services
• Our professional advisors, such as lawyers and auditors

Data Security

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security measures to maintain the confidentiality and integrity of personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. When personal information is no longer needed, we securely dispose of it.

Your Rights

You have certain rights regarding your personal information, including the right to access, rectify, and delete your data. If you wish to exercise these rights or have any inquiries about the processing of your personal information, please contact us using the information provided below.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Policy periodically for any updates. The updated version will be effective as of the stated "Effective Date."

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@paya.co.ke.

By using our products and services, you signify your understanding and agreement to the terms and conditions of this Privacy Policy.